SHIPPING & RETURNS

Shipping Policy

We offer free pick up and drop off for Melbourne CBD, Melbourne Airport, and within 10km from Box Hill for order $100 or more. Suburbs include:

* Ashwood 3147

* Ashburton 3147

* Blackburn 3130

* Box Hill 3128

* Box Hill North 3129

* Burwood 3125

* Burwood East 3151

* Balwyn 3103

* Camberwell 3124

* Canterbury 3126

* Chadstone 3148

* Clayton 3168

* Caulfield North 3161

* Deepdene 3103

* Glen Iris 3146

* Glen Waverley 3150

* Glen Iris 3146

* Hughesdale 3166

* Huntingdale 3166

* Hawthorn 3122

* Hawthorn East 3123

* Kew 3101

* Kooyong 3144

* Malvern 3144

* Malvern East 3145

* Prahran 3181

* South Yarra 3141

* Toorak 3142

* Oakleigh 3166

* Mount Waverley 3149

* St Kilda East 3183

* Forest Hill 3131

* Mitcham 3132

* Mont Albert 3127

* Nunawading 3131

* Surrey Hills 3127

* Vermont 3133

* Mont Albert 3127

* Surrey Hills 3127

* Wantirna 3152

* Doncaster 3108

* Doncaster East 3109

* Donvale 3111

* Nunawading 3131

We will contact you to arrange pick up and drop off time.

Mailing Orders To Us

Alternatively, you can mail your shoes/handbags to us

Ship Orders To unit 3, 224 Blackburn Road, Blackburn South, VIC 3130

Choose your service & select ‘Ship to Vince Spa’ at checkout
Package your item/s and ensure to label clearly including

Full Name
Return Address
Phone Number
Email Address
Order Number

3. Drop to your local post office (include your invoice when mailing to us)

4. We will process your order once received and return to you.

Return & Refund Policy

If you have changed your mind on items (not cleaning and restoration services) you have purchased with us, we may offer you a refund provided that the refund:

is made within 30 days of purchase.
you are able to provide satisfactory proof of purchase
the merchandise is in saleable condition, that is it is unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered
Our team members will assess the item (in-store and online returns) to determine whether a refund will be offered in accordance with our Returns Policy. Please note that delivery and gift wrapping costs are non-refundable for change of mind returns.

Please note that you hand in your returned items at your own risk. By sending in them to us you accept the responsibility of your items and we are not responsible for any damages incurred. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund.

This may vary depending on each individual case. If this happens to you we will review the order.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Sneaker and Bag Cleaning Services

As a customer of Vince Sneaker & Bag Spa you give your shoes / bags to us at your own risk and accept that we might not be able to get your items back to the condition you are expecting.

Once we have started your order, there is no refund on change of mind on cleaning and restoration services.

We may suggest alternative solutions or refuse to service your items if your chosen services are not suitable for their conditions.

All un-collected orders will be held for a period of 6 months maximum. If you do not collect your items within this period Vince Sneaker & Bag Spa retain their right to dispose of those shoes whichever way deemed necessary.